Refund Policy

You may request a full refund within seven calendar days of the captured payment date. Submit the request through support using the purchase email and choose the Refund category.

The request must identify the product or order. KnowledgeOS may ask you to verify account ownership before initiating the refund.

Approved refunds are returned to the original payment method through Razorpay. Bank and payment-network processing time is outside KnowledgeOS control and commonly takes several business days. Access granted by the refunded order ends when the provider confirms that the full refund is processed.

Ordinary change-of-mind refunds are not offered after seven calendar days, and unused time is not refunded pro rata. Duplicate charges, incorrect amounts, unauthorized transactions, or access that was never delivered will still be investigated regardless of this window.

KnowledgeOS does not currently issue partial refunds for part of a course or part of an access period. If an upgrade path is introduced later, its credit and refund terms will be shown before purchase and will not retroactively change an existing order.

A refund may be declined where there is evidence of account sharing, systematic copying, access-control circumvention, or lab abuse, except where applicable law requires otherwise. This policy does not remove consumer rights that cannot legally be waived.