Retrieval

A service-desk agent at the company pastes two words into the knowledge assistant: error 809. The assistant answers fluently, cites a runbook, and tells the employee to refresh their certificate profile. That is the fix for error 812. The runbook for 809, which says the home network is blocking UDP ports 500 and 4500, sat fourth in the retrieved list, behind the runbooks for errors 812, 720 and 868. To the dense retriever all four are the same document: a VPN error and a fix.